Solution · AI agents and chatbots
AI agents and WhatsApp chatbots for customer service in Morocco
An agent that answers your customers on WhatsApp and on your website, in Darija, French or English.
Free 45-minute AI diagnostic, no commitment.
01
The problem
Your customers message you on WhatsApp at all hours, often in Darija, and ask the same questions: availability, order tracking, opening hours, documents required. Your team answers by hand, evening messages wait until the next day, and serious requests get lost among the rest.
02
What we build
- An AI agent on WhatsApp Business and on your website that understands Darija, in Arabic or Latin script, as well as French and English.
- Answers grounded in your information: catalogue, terms, procedures, frequent questions. The agent does not answer what it does not know.
- A handover to a member of your team, with a summary of the conversation, whenever the request calls for it.
- Lead qualification, with requests sent to your CRM, a shared spreadsheet or your inbox.
03
Use cases in Morocco
These examples are illustrative: they describe typical use cases, not client references.
For example: a real estate agency in Casablanca whose agent answers questions about listings, offers viewing slots and passes serious contacts to a sales agent.
For example: an online store that lets the agent handle order tracking and return questions, and keeps its team for the tricky cases.
For example: a private school that answers parents about enrolment, required documents and the calendar, in Darija as well as French.
Our approach
Move forward in short steps, with visible results.
Frame
A diagnostic to find the tasks where AI saves time, and those where it does not belong.
Build
A first agent or automation, on your data and in your languages, tested with your teams.
Integrate
Connection to WhatsApp, telephony, ERP or CRM, with secure access and a gradual rollout.
Evolve
Conversation monitoring, fixes and new features, driven by real usage.
04
Frequently asked questions
Does the agent really understand Darija?
Yes, including Darija written in Latin letters with numbers (“3”, “7”, “9”) and mixed with French. Before going live, we test the agent on conversations close to those of your customers.
What happens when the agent cannot answer?
It says so, then hands the conversation over to your team with a summary. Together we define the topics it never handles on its own.
Do I need a WhatsApp Business API account?
For an agent on WhatsApp, yes. We help you set up the account and register your number with Meta.
How much does an AI agent cost?
It depends on the channels, the volume of conversations and the integrations required. We provide a quote after the free AI diagnostic.
Let’s talk about your project.
In 45 minutes, we look at what this solution can change in your business, what it requires and where to start.