Solution · AI voice agents
AI voice agents in Darija: phone reception and appointments in Morocco
A voice agent that picks up, books appointments and makes follow-up calls, in your customers’ language.
Free 45-minute AI diagnostic, no commitment.
01
The problem
The phone is still the main channel for many Moroccan businesses. Calls come in while the team is busy, after closing time or all at once. Every missed call can be a lost appointment or sale, and follow-up calls often slip through the cracks.
02
What we build
- A voice agent that answers your inbound calls, understands the request and replies in Darija, French or English.
- Booking, rescheduling and cancelling appointments, directly in your calendar or software.
- Outbound reminder, confirmation and follow-up calls, with a written report of every call.
- Transfer to a colleague when the caller asks for it or the topic requires it.
03
Use cases in Morocco
These examples are illustrative: they describe typical use cases, not client references.
For example: a medical practice in Fez whose agent books appointments outside opening hours and calls the day before to confirm them.
For example: a car repair shop that calls customers back for an oil change or the roadworthiness test, and records the slot they choose.
For example: an after-sales service that routes calls, logs the request and sends a written summary to the technician.
Our approach
Move forward in short steps, with visible results.
Frame
A diagnostic to find the tasks where AI saves time, and those where it does not belong.
Build
A first agent or automation, on your data and in your languages, tested with your teams.
Integrate
Connection to WhatsApp, telephony, ERP or CRM, with secure access and a gradual rollout.
Evolve
Conversation monitoring, fixes and new features, driven by real usage.
04
Frequently asked questions
Is this available now?
Yes. It is a tailored project: we configure the agent around your scripts, opening hours and tools, then roll it out step by step.
Does the caller know they are talking to an AI?
We recommend saying so at the start of the call. It is more honest, and callers accept it all the more when the agent is genuinely helpful.
Does the agent work with my current number?
Usually yes, through call forwarding or a dedicated number. We check the simplest option with your telecom operator during scoping.
Which languages does the agent speak?
Darija, French and English, and it can switch from one to another within the same call. The voice and tone are chosen with you.
What technology do you build on?
We combine the speech recognition, language and speech synthesis models that suit your project, and connect them to your telephony and tools. The choice is made during scoping, based on your languages, call volume and constraints.
Let’s talk about your project.
In 45 minutes, we look at what this solution can change in your business, what it requires and where to start.